Sales tax identification number according to § 27 a Umsatzsteuergesetz: DE313199949
Pursuant to EU Regulation No. 524/2013 and based on EU Directive 2013/11, we are obliged as an online provider to refer our customers to the online dispute resolution platform (OS) of the European Commission. The OS platform can be accessed via the following Internet address: http://ec.europa.eu/consumers/odr/.
This platform gives consumers the opportunity to settle online and out-of-court any disputes arising from the online purchase contract between them and our company. In this context, we are required by law to inform you of our email address. This is firstname.lastname@example.org We will endeavor to resolve any disagreements arising from our contract amicably. If we do not reach an agreement, we are happy to carry out a conciliation procedure free of charge for the customer before the following recognized consumer arbitration board:
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e. V.
Straßburger Straße 8
77694 Kehl am Rhein
Telephone: 07851 / 795 79 40
Fax: 07851 / 795 79 41
This arbitration board is a "general consumer arbitration board" according to § 4 paragraph 2 sentence 2 VSBG.
If no agreement is reached there, the customer has legal recourse.