Sales tax -Identification number in accordance with Section 27 a of the Value Added Tax Act: DE313199949
Complaints / Dispute Settlement
According to EU Regulation No. 524/2013 and based on EU Directive 2013/11, we as an online provider are obliged to refer our customers to the European Commission's online dispute resolution platform (OS). The OS platform can be reached via the following Internet address: http://ec.europa.eu/consumers/odr/ .
With this platform, consumers have the opportunity to settle any disputes arising from the online sales contract between them and our company online and out of court. In this context, we are legally obliged to inform you of our e-mail address. This is: firstname.lastname@example.org We endeavor to amicably resolve any differences of opinion arising from our contract. If we do not reach an agreement, we are happy to carry out an arbitration procedure free of charge for the customer before the following recognized consumer arbitration board:
Universal arbitration board of the federal government at the Center for Arbitration eV
Straßburger Straße 8
77694 Kehl am Rhein
Telephone: 07851/795 79 40
Fax: 07851/795 79 41
This arbitration board is a "general consumer arbitration board" according to § 4 paragraph 2 sentence 2 VSBG.
If no agreement can be reached, the customer has legal recourse.