Christina Brenneisen
Frankfurt Ring 209
80807 Munich
Sales tax identification number in accordance with Section 27 a of the Sales Tax Act: DE313199949

Complaints/Dispute Resolution

In accordance with EU Regulation No. 524/2013 and based on EU Directive 2013/11, we as an online provider are obliged to inform our customers about the European Commission's online dispute resolution platform (OS). The OS platform can be accessed via the following internet address: .

With this platform, consumers have the opportunity to settle any disputes arising from the online purchase contract between them and our company online and out of court. In this context, we are legally obliged to inform you of our email address. This is: We endeavor to resolve any disagreements arising from our contract amicably. If we cannot reach an agreement, we are happy to carry out an arbitration procedure free of charge for the customer before the following recognized consumer arbitration board: 

Federal universal arbitration board at the Center for Arbitration eV
Straßburger Straße 8
77694 Kehl am Rhein

Telephone: 07851 / 795 79 40
Fax: 07851 / 795 79 41

This arbitration board is a “general consumer arbitration board” according to Section 4 Paragraph 2 Sentence 2 VSBG.

If no agreement is reached there, the customer has the option of taking legal action.