Christina Brenneisen
Sederanger 5
80538 Munich
Email: christina@bara-studio.com
Sales tax identification number according to § 27 a sales tax law: DE313199949

Complaints/Dispute Resolution

According to EU Regulation No. 524/2013 and based on EU Directive 2013/11, we as an online provider are obliged to inform our customers about the online dispute resolution platform (OS) of the European Commission. The OS platform can be reached via the following Internet address:  http://ec.europa.eu/consumers/odr/ .

With this platform, consumers have the opportunity to settle any disputes arising from the online sales contract between them and our company online and out of court. In this context, we are legally obliged to inform you about our e-mail address. This is: christina@bara-studio.com We endeavor to settle any differences of opinion arising from our contract by mutual agreement. If we do not reach an agreement, we are happy to carry out an arbitration procedure free of charge for the customer before the following recognized consumer arbitration board: 

Universal arbitration board of the federal government at the Center for Arbitration eV
Strassburger Strasse 8
77694 Kehl am Rhein

Telephone: 07851 / 795 79 40
Fax: 07851 / 795 79 41
Internet: www.universalschlichtungsstelle.de
E-mail: mail@universalschlichtungsstelle.de

This arbitration board is a "general consumer arbitration board" according to § 4 paragraph 2 sentence 2 VSBG.

If no agreement is reached there, the customer has the right to take legal action.